London
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Removals Sales Coordinator
Ref: SL-2320
Location: Croydon
Salary: £Negotiable
• Responsible for all inbound calls
• Selling the excess baggage service ( boxes/cartons only)
• Data entry
• Making numerous out bound calls to potential clients ( no cold calling)
• Booking deliveries and collections
• Taking payments
• Managing outlook inbox
• Collating documentation from clients and chasing any missing documents
• Handing files over to the operations department
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Business Development Manager
Ref: SL-2322
Location: Potters Bar
Salary: £38k
Responsibilities To include but not limited to:-
• Take responsibility for driving new business, sales opportunities and partnership collaborations from initial prospect to closing
• Be required to build a prospect list to ensure the sustainability of your pipeline is upheld and your agreed revenue targets are achieved and exceeded.
• Attend regular networking events to ensure the brand name gains maximum exposure.
• Building strong relationships with appropriate agents and high profile business figures, whilst maintaining existing relationships.
• Working closely with the Director of Sales to ensure all KPI's are met.
• Produce a weekly report to the DoS, supporting & detailing completed meetings, booked calls, contact received, service rates required, new partnerships gained.
• Attend monthly sales meetings to report to the DoS and field sales team.
• Produce sales data information supporting monthly wins, pending accounts, promising future prospects and the following month’s targets, actions & booked meetings
• Other ad-hoc duties as required by your manager
Kent
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Export Packer/Driver
Ref: SL-2224
Location: Marden
Salary: £28k
Our client is currently looking for an Export Packer to join their expanding team.
• This role will involve you working as part of the team to pack, load and stow client goods and ensure their secure transportation carefully and
efficiently.
• To follow instructions from Team Leader, whilst on jobs.
• To complete all forms and admin related to post.
• To represent the Company to clients by being well presented in uniform and being professional and polite at all times.
Responsibilities include:
• Compliance with all health and safety requirements
• To use all materials efficiently and for the purpose for which they are designed following the company packing guidelines.
• To work efficiently at all times with accuracy and care to ensure client goods and home are not damaged.
• Follow instructions from Team Leader in labeling cartons and completing inventories.
• To support the team leader in all aspects of the job, and especially whilst on client site
• Inform team leader of any items needing crating or special attention.
• Uphold a current valid drivers’ license suitable for the vehicle to be driven.
• Report any traffic offenses and points on Driver’s license to the operations manager.
Skills & Qualifications:
• Previous experience in removals / export packing or related fields
• Experience with safely handling different types of goods / materials.
• High attention to detail
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Fine Art Handler
Ref: SL-2225
Location: Marden
Salary: £28k
Our client is currently looking for a Fine Art Handler to work as part of a team packing, load and stow client goods and ensure their secure transportation carefully and efficiently. As the Fine Art Handler / Packer you will have prior expertise in the removal and export industry to join our team. The ideal candidate has a strong background in packing and handling sensitive and valuable artworks, sculptures, and furniture. The role requires meticulous attention to detail and the ability to ensure the safe transportation of high-value items.
Responsibilities include:
• Safely handle, pack, and wrap various forms of artwork, sculptures, and furniture for removal and export purposes
• Construct custom crates and packaging solutions to ensure the secure transport of valuable and delicate items.
• Collaborate with clients, art institutions, and galleries to understand specific packaging and transportation requirements.
• Apply art conservation principles to prevent damage during packing, handling, and transit.
• Coordinate logistics and plan the efficient placement of items within crates to minimize movement during transportation.
• Conduct condition assessments of artworks before and after packing, documenting any pre-existing damages.
• Ensure compliance with international customs regulations and documentation for the proper export of artworks and cultural artifacts.
• Manage inventory and maintain accurate records of packed items, including photographs and detailed descriptions.
• Provide excellent customer service by addressing client inquiries and concerns related to packing, transportation, and installation.
• Prioritize safety protocols during all handling, packing, and installation activities.
• Compliance with all health and safety requirements
• To use all materials efficiently and for the purpose for which they are designed following the company packing guidelines.
• To work efficiently at all times with accuracy and care to ensure client goods and home are not damaged.
• Follow instructions from Team Leader in labelling cartons and completing inventories.
• To support the team leader in all aspects of the job, and especially whilst on client site.
• Inform team leader of any items needing crating or special attention.
• Uphold a current valid drivers’ license suitable for the vehicle to be driven.
• Report any Traffic offenses and points on Driver’s license to the operations manager.
Skills & Qualifications:
• Previous experience with handling of Fine Art Handler within the removal and export industry
• Demonstrated expertise in packing and wrapping sensitive and valuable artworks, sculptures, and furniture.
• Knowledge of art conservation practices and principles to ensure proper handling and preservation.
• Familiarity with constructing custom crates and packaging solutions for secure transportation.
• Understanding of international customs regulations and documentation for the export of artworks
• Detail-oriented with a strong sense of art preservation and attention to condition reporting
• Effective communication skills to collaborate with clients, curators, and team members.
• Physical fitness and ability to handle heavy or bulky items.
• Ability to work within tight schedules and meet installation deadlines.
• Flexibility to adapt to different project requirements and installation settings.
• Problem-solving skills to address unexpected challenges during handling, packing, and installation.
• High level of professionalism and customer service orientation
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Removals Team Leader
Ref: SL-2226
Location: Marden
Salary: £34k
Our client is currently looking for a Removals Team Leader to join their busy team.
You will be responsibility to lead a team of removals operatives, offering guidance, advice and expertise when required while carrying out removals / relocations jobs.
To complete all forms and admin related to job allocated. To represent the Company to clients by being well presented in uniform and being professional and polite at all times. Handling removals vehicles till 3.5 ton G.W. and ensuring they are driven safely, legally and responsibly.
Responsibilities include:
• Completion of allocated jobs using the procedures set out in induction pack, employee handbook, B.A.R. and Code of Practice
• Compliance with all health and safety requirements and be responsible for whole team's awareness and safety too.
• Uphold good customer service values, liaison with day-to-day issues and handling customers queries.
• Lead by example; ensuring all working practices are of the highest standard.
• Motivation of crew members to do the work with higher efficiency and ensuring that the work is completed on time properly.
• To ensure crew member use all materials efficiently and for the purpose for which they are designed.
• Job management efficiently at all times with accuracy and care to ensure client goods and home are not damaged.
• Instruction and delegation of crew members regarding packing, wrapping and loading techniques.
• Communication with warehouse members of any items needing crating or special attention.
• Liaison with the move coordinator regarding discrepancies on volumes estimated.
• Neat and accurate completion of paperwork.
• Duty of care to the client’s property in particular carpets and walls and ensures that these are left in the condition that they are found in.
• Report of crew member's poor performance issues and damages occurred.
Skills & Qualifications:
• To be punctual and work in an efficient manner
• Keep an excellent presentation and good level of overall health.
• Act as a lead representative for the business and delivery of superb customer service
• Management of all communication with client while on site
• To identify and carry crew members training on site or in the depot.
• To take personal responsibility for decisions and set an example in terms of integrity, openness, and fairness.
• To uphold the organization’s B.A.R. and code of conduct.
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HGV Class 2 Driver
Ref: SL-2227
Location: Marden
Salary: £40k
Our client is currently looking for someone to join their team as a HGV Class 2 Driver.
The role will involve handling removals vehicles till 7.5 tonnes G.W. and ensuring they are driven safely, legally and responsibly. To complete all forms and admin related to job allocated. To represent the Company to clients by being well presented in uniform and being always professional and polite.
Responsibilities include:
• Compliance with all legal requirements in the day-to-day operation of vehicles.
• Daily and weekly vehicle check as per company policies.
• Compliance with EU Regulations for Driving hours and Working Time Directive as per company policies.
• Defect reports as per company policies.
• Correct operation, retention and hand out of paper tachograph Charts as per Group
• Correct operation of Digital Tacho Vehicle unit and card as per company policies.
• Correct maintenance, care and cleanness of vehicle as per company policies
• Correct use of fuel cards regarding mileage and registration records
• Security of vehicle and load
• Compliance of company rules regarding Breakdown, Recovery and Road accidents report as per company policies.
• Compliance with company policies regarding smoking, mobile phones and parking fines.
• Correct reversing of vehicles as per company policies.
• Uphold a current valid drivers’ license suitable for the vehicle to be driven and drivers’ CPC accreditation.
• Report any Traffic offenses and points on Driver’s license to the operations manager.
• Uphold good customer service values, liaison with day-to-day issues and handling customers queries.
• Compliance with all health and safety requirements
Skills & Qualifications:
• Valid HGV License
• Clean UK driver’s license
• Able to communicate with suppliers and customers regarding delivery times.
• Able to drive safely during busy traffic periods, in adverse weather conditions or at night.
• Able to continuously concentrate on safe driving.
• Experience with removals, warehouse, logistics, timekeeping and mechanical skills are advantageous.
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Import Team Leader
Ref: SL-2243
Location: Marden
Salary: £36k
Our client is currently looking for an 'Import Team Leader' to join their busy team.
Within the role you will be required to work closely with clients and assignees in the support of all transportation services related to a move. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners.
This position will provide a single point of coordination for transportation services.
Coordinate door to door move including but not limited to;
o Initiation call
o Provision of all move related documents i.e., insurance, customs
o Arranging of a pre-move survey
o Conducting phone surveys when appropriate
o Quoting of move
o Booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party
o Monitoring and tracking of shipment
o Updating assignee & booker or client at each step of the process
o Ensuring all claim/insurance details are passed to the claims team
o Maintain single point of contact throughout move
• Correct usage of FPD/Go paperwork on all files
• Ensure data integrity in operational system
• Reporting
• Maximise all revenue opportunities
• Ensure the best possible cost for service being purchased
• Approval of supplier invoices
• Preparation of sales invoices
• Compilation of Rates including Supplier costs & Rates to client
Exports
• Gain a better understanding of the manner in which an export file works
• Quotes – pricing, agents rates, coordinating with overseas agents, process flow
• Account/COD – file management, documentation, invoicing, customs documents, client liaison
• Documentation – pre-alerts, DA coordination etc.
• Shadow colleague to understand case load, SF/AF, European trucking piece, planning
• Handle colleague's files when on vacation
• NP & KS to provide training
Import desk
• Improve service flow utilizing best practice methods
Manchester
Essex
Other Areas
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Move Manager
Ref: SL-2267
Location: Welwyn Garden City
Salary: £40k
The Role;
- To provide a high regard for customer service and quality standards
- To closely monitor the tracking of consignments worldwide, whilst ensuring that all internal departments and agents are adhering to customer expectations.
- To organise and manage the moving service of individual client’s goods on behalf of our corporate accounts and private clients.
- To liaise when necessary with the client/ account to ascertain requirements and ensure proactive customer service
- To Liaise with shipping lines/airfreight agencies and subcontractors to ensure that goods are shipped in line with client expectations
- To process any documentation necessary to ensure service delivery
- To produce invoices to clients and corporate accounts and liaise with internal Accounts department to ensure payment is received within agreed terms
- To liaise with insurance brokers and client in the event of a claim
- To ensure the shipment is carried out in accordance with agreed terms
- To provide first class customer service
- To manage margins and ensure commercial awareness with all managed file
- To undertake any other duties as may be reasonably requested by the Management
Who are we looking for?
- Excellent customer service and organisation skills
- Able to communicate clearly, effectively and multitask
- Computer literate and able to learn new systems efficiently
- Can work on own initiative but also within a team collaboration
- Has a hands-on approach; passionate for ensuring customer service and management of organisational delivery is achieved.
- Hard working, problem solver and keen to meet deadlines timely and exceed objectives
- Computer literate, administrative and well-rounded knowledge on Microsoft Office packages - word, excel
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Domestic Commercial Coordinator
KG-2299
Location: Cardiff
Salary: £Negotiable
Our client is currently looking for a Domestic Commercial Move Coordinator to join their busy and expanding team.
Main duties are to develop and secure profitable work from the management of various telephone, online, and direct enquiries and to oversee specific opportunities from Sales opportunity to conclusion of the move.
• To plan and manage all sales opportunities that are assigned to the Sales Executive and to place the Company in the best position to secure the opportunity.
• To make recommendations to the Company as to pricing and service level requirements.
• To be responsible for the attainment and targets revenue and margin specific accounts set by the Company.
• To ensure that on all opportunities, the Company is paid in accordance with the agreed contract.
• To deal with the various accounts on a day-to-day basis that need to be dealt with and to elevate to the Group Domestic General Manager if required.
The ideal applicant will have at least 2 years previous experience within Domestic Removals and also be commercially aware and have experience with Surveying.
Ideally candidates will have a driving license.
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Relocation Coordinator
Ref: SL-2302
Location: Brandon
Salary: £22.8k
You will be responsible for
• Concentrating on the UK movements, with adhoc International aspects: Import / Export / European
• Interacting and communicating effectively with our Customers, Operations, Partners and Suppliers for the movement of items within the UK and sometimes overseas.
• Reviewing incoming enquires and contacting customers to obtain information on their move requirements
• All forms of administration; data entry, filing, emailing and telephone use
• Booking additional services when required
• Raising POs and invoicing for works - liaising with accounts accordingly
Your main task will be to
• To review and manage customer enquiries
• To manage UK customer move requirements accordingly
• To liaise with contractor and suppliers on additional services when required
• To liaise with accounts
• To ensure data relating to jobs and customer correspondence is filed and organised accordingly
• To work closely with team colleagues and additionally sales to ensure customer requirements are met dutifully.
Powers / authority
• Report risks, provide instruction to other employees and subcontractors.
• Reporting of all incidents in relation to OH&S or environmental policy to senior management.
• Ensure that all operations under your direct control strictly adhere to company OH&S and Environmental policies at all times.
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Marketing Coordinator
Ref: SL-2272
Location: Brandon
Salary: £22-28k
Responsibilities
• Responsibilities To include but not limited to:-
• Take responsibility for driving new business, sales opportunities and partnership collaborations from initial prospect to closing
• Be required to build a prospect list to ensure the sustainability of your pipeline is upheld and your agreed revenue targets are achieved and exceeded.
• Attend regular networking events to ensure the brand name gains maximum exposure.
• Building strong relationships with appropriate agents and high profile business figures, whilst maintaining existing relationships.
• Working closely with the Director of Sales to ensure all KPI's are met.
• Produce a weekly report to the DoS, supporting & detailing completed meetings, booked calls, contact received, service rates required, new partnerships gained.
• Attend monthly sales meetings to report to the DoS and field sales
team.
• Produce sales data information supporting monthly wins, pending accounts, promising future prospects and the following month’s targets, actions & booked meetings
• Other ad-hoc duties as required by your manager
• Powers / authority
• Report risks, provide instruction to other employees and subcontractors.
• Reporting of all incidents in relation to OH&S or environmental policy to senior management.
• Ensure that all operations under your direct control strictly adhere to company OH&S and Environmental policies at all times
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Accounts Credit Controller
Ref: SL-2331
Location: Potter Bar
Salary: £25-30k
• Producing weekly debtors age analysis with collection commentary.
• Allocating customer receipts with assistance from operational staff.
• Investigating and resolving discrepancies with receipts and unpaid invoices by customers
• Chasing unpaid customer invoices and keeping communication flowing between customers & company
• Liaising with auditors to ensure annual monitoring is carried out correctly.
• Developing external relationships with appropriate contacts, e.g. auditors and customers.
• Keeping abreast of changes in financial regulations and legislation as it pertains to credit granting
• Prepare and distribute reports on collections, outstanding balances, and bad debt as required.
• Other ad-hoc duties as required by your manage