Ref: KG-2292

Location: Maldon

Salary: £20-24k

Job description

• You will be answering calls, ordering supplies, opening post, dealing with courier deliveries, talking to clients and suppliers
• Customer service 
• Data entry
• Basic Customs import knowledge 2 – 3 years 
• Dealing with generic email folder as well as their own
• General administration duties 

Skills required

• Attention to detail, takes pride and ownership in their work & works well within a team. 
• Knowledge of Excel, word, windows
• Good telephone manner
• Attention to detail, accuracy of data input is key
• Good organisation skills
• Willingness to learn and take on new tasks
• Any previous freight/shipping experience would be an advantage

Ref: EH-2317

Location: Witham

Salary: £35k

Key Responsibilities: 

• Achieving Sales Targets by seeking and acquiring new customers specially to GFC’s Ocean and Air department and generally to the company as a whole

• Working with the Directors and management to raise the company’s profile in this Ocean and Air sector within the UK

Main Duties:

• Maintaining and developing relationships with both new and existing customers via face to face meetings, Video Conference Meetings, telephone calls and emails.

• Visiting potential customers for new business.

• Sourcing information for potential new business, from new and historical clients.

• Making accurate, rapid cost calculations, and providing customers with quotations.

• Negotiating the terms of an agreement and closing sales.

• Gathering market and customer information and providing feedback on potential future buying trends.

• Potentially representing them at trade exhibitions, events and demonstrations.

• Advising variations in price, delivery and specifications to the Board of Directors.

• Liaising with your colleagues to ensure the service offered to clients exceeds expectations.

• Working with the Board of Directors to identify new markets and business opportunities.

• Recording sales and order information and sending copies to your colleagues.

• Reviewing your own sales performance, aiming to meet or exceed targets.

• Completing a visit report for each visit attended.

• Qualifying and objective setting of all potential visits prior to making appointments.

Ref: EH-2318

Location: Witham

Salary: £32.7k

Main Duties: 

• Driving commercial vehicles for purpose of collecting and delivering freight (Ranging from 7.5 tonners to 26 tonners)

• Multi Drop/Pickup

• Some Tail lift deliveries and collections as well as some manual handling when needed (kerbside)

• Ensuring that all loads are checked for discrepancies (damage/shortages etc) and are safely loaded and secured on the vehicle. Must be reported immediately if different.

• Daily maintenance checks on the vehicle you have been assigned to

• Ensuring that all records pertaining to the role (Tacho’s, Time sheets, Trip sheets, Receipts etc) are kept in a orderly fashion & handed in in a timely and appropriate manner.

• Includes deliveries in all areas of London (accessible for HGVs) when required

Special working conditions: 

• Although the Companies core working hours are 9.00.a.m. to 5.30.p.m. Monday – Friday with not more than one hour for lunch, a flexible approach to working hours is essential due to the nature and needs of the business and you will be required to work outside of these house when necessary.

Ref: EH-2319

Location: Basildon

Salary: £13 Per Hour

Monday – Friday – 20 hours per week (4 hours per day) 

2 Years Experience dealing with Motor Insurance 

• Log claim, send insurance reserve letter to haulier’s holding them
• responsible.
• If claim becomes viable then forward onto our claims handler so they can raise a claim
• If they require further information to request this from the relevant parties and send onto claims handler until a settlement is reached or claim is disputed. Deal with as prescribed in the Insurance manual.
• Liaise with internal and external customers for all claims where they are potentially at fault
• Liaise with their insurance company and provide all necessary documentation to enable claim to be settled
• Maintain and keep up to date relevant spreadsheet for all claims raised

Other Responsibilities: 

• If time permits assist accounts team members with duties relevant to
• the accounts team.
• Train other members of staff as and when required

Any other relevant comments: 

The hours are 20 hours per week, Mon-Friday (10 – 2 or 11 – 3). We

expect staff to be flexible to ensure that operational needs are met

Ref: KG-2321

Location: Chelmsford

Salary: £30k

Our client, a busy freight forwarder is now seeking an Export / Import Operator to join their team.

Duties:

• Liaison with customers/ overseas agents/partners, inter-company offices & related parties.

• Preparation/Presentation of Export Customs Documents, Bills of Lading/ACI filings, NES entries and any other related documentation.

• Preparing spreadsheets and Invoices.

• Responsible for collection of all monies due in liaison with the Accounts department.

• Develop a professional working relationship with clients, their employees and staff.

• Health, Safety & Welfare – To promote and maintain their own as defined in the Company H&S policy and in accordance with The Health and Safety at Work Act.

• Quality Management – Strive to maintain quality within the organisation and alert the Operations Supervisor or Managing Director of any issues or risks.

• Other ad-hoc tasks, as required/ requested

Knowledge:

• Conversant with all aspects of Ocean/Sea export (Air Freight and Import Sea would be an advantage)

• Strong technical and operational background.

• Freight Forwarding or shipping related qualifications desirable.

• Minimum 2 years’ experience in the shipping/logistics sector is essential.

• Computer literate.

• Good Geographical knowledge.

• Knowledge of handling Letters of Credit/ IPR and other Freight related documents in relation to exporting cargo. Experience in Project forwarding is desirable.

• Excellent verbal and written communication skills – essential.

Ref: KG-2330

Location: Basildon

Salary: £Negotiable 

Experience of export consolidation services, taking LCL bookings, LCL quotations, arranging LCL collections, trunking cargo from outer depots, export customs entries, booking containers with lines, sending load lists to depots, handing export documentation, pre-alerts, manifests. 

It is small department and person needs to show initiative and have experience of the above. It’s a start to finish job on every consolidation container.

This is a strictly export role. Person should be able to commute to the office in Basildon 5 days a week.

Ref: KG-2340

Location: Tilbury

Salary: Negotiable 

Import Logistics Executive Job Specification:

Role requirements of the successful candidate

• Proven successful track record of at least two years working for a small to medium sized freight forwarder.

• Experience of CNS and Destin8. Our forwarding software is Multi-freight.

• Strong attention to detail.

• Good communication skills and friendly personality.

• Competent using Microsoft Word, Outlook and Excel.

• Strong and dynamic team player.

• Excellent English and Maths skills.

Job responsibilities and tasks:

• Communicating with our various customers, suppliers, and sub-contractors such as shipping lines, hauliers and depots.

• Raising internal files

• Raising Invoices

• Passing supplier invoices and querying where necessary

• Checking vessel arrivals

• Arranging collections and deliveries, making sure to meet customer deadlines.

Ref: EH-2351

Location: Basildon

Salary: Negotiable

• Assist the Manager in general Sea Freight Operations in the execution of their duties in support of the departmental vision of the company to become more competitive and profitable.

• Coordinate the complete Operational cycle of business from Booking with Carrier to invoice reconciliation, revenue and costs.

• Maintain regular spot checks on a weekly basis to check all is in order and we have all documents required.

• Correctly complete all customs declaration forms.

• Maintain accurate accounting records for the FCL department, ensuring timely reconciliation of invoices and file closing. Accurately complete all invoicing for imports and clients. Follow up late customer payments in conjunction with credit control.

• Ensure all operational activities and invoicing are completed on time.

• Immediately report any errors or inconsistencies to the line manager

• Understand and execute the departments vision of good business development in order to successfully move Sea Freight products.

• Maintain and utilise the operational system at all times.

• Maintain regular communication with clients, reporting new sales leads and handover of shipments to manager.

• Create new and maintain current SOPs for the department.

• Communicate quotations to the line manager/sales team and ensure all quotations are recorded on the system in one format.

Ref: KG-2357

Location: West Horndon

Salary: £Negtoiable 

Our client, a freight forwarder is looking for a Accounts Assistant to join their office in West Horndon.

The individual will preferably have previous experience in this area, ideally within a freight or beverage logistics company (min 2 years) and must have an enthusiastic positive attitude, willingness to learn and strong IT ability. You will become a key part of the London team which already fully embraces our company ethos and passion to deliver professional service at all times. In return, the individual can expect an exciting career with development prospects, in house and external training and a competitive salary. The role is office based and the Essex office offers free parking, great transport links and a friendly, welcoming atmosphere.

Roles and responsibilities, including but not limited to:

Purchase ledger

Credit control

Dealing with customer queries

Other admin duties

Positive customer focused attitude to deliver a professional service at all times.

Ref: EH-2358

Location: Basildon

Salary: £Negotiable

Key focus areas:- 

• Update PRC sailing schedule form correctly
• Check sailing schedules are uploaded correctly in Phoenix
• Make bookings with shipping line
• Book in container loading / haulage with warehouse
• Transfer cargo from outer warehouses to loading warehouse
• Submit provisional DGNs to shipping line
• Submit final DGNs to shipping line
• Submit VGM
• Associate UCRs to MUCR / Close MUCR
• Tell carrier the MUCR
• Load plan
• Submit load plan 
• Finalize final load plan
• Submit MBL instructions
• Ensure pre alert docs sent in good time
• File Closing 
• Monitor EMT dashboard on a daily basis
• Liaise with sales & customers to fill low volume containers

Ref: AJ/ZP2362

Location: Basildon

Salary: £35k

Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners.  This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean freight services.

RESPONSIBILTIES WILL INCLUDE:

Prioritise your workflow to ensure all aspects of work are carried out in a timely manner.

Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.

Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action. 

Maintain effective communication and relationships with our overseas partners.

• Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
• All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.
• Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.
• Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.
• Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
• Ensure all files are costed and invoiced prior to delivery.
• Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file. 
• Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
• Assist with insurance claims in line with company procedures as and when requested by management.
• Complete weekly & month end routines as directed by your line manager.
• Ensure all Client SOP’s & SLA’s are followed at all times.

Ref: EH2370

Location: Witham

Salary: £28-32k

Job Spec:-

Our client a major global logistics provider is now seeking an experienced Inside Sales Coordinator to join the team.

This is a great opportunity for the successful candidate to make this role their own as it is a newly created position.

The client is happy to consider candidates that has already gained experience in Ocean Import Operations and who are now seeking a change and happy to consider a role within inside sales .

Duties:

• React to quotations received in a timely manner

• All quotes to be issued via in house system

• When a booking is received based on a quote given, liaise with booking department

• Dealing with both LCL and FCL door-door import/export enquiries 

• On spot quotes

• Refer to companies tariffs for freight and UK haulage, obtaining a spot rate where necessary for larger volumes.

• Answer phone calls from clients and vendors daily, and promptly and reply to any messages received in the mail box

• Follow up quotes given seeking clients feedback on how competitive our rates were.

• Keep a log of client’s feedback 

• Researching for new leads

• Excellent customer service skills

• Must be dynamic, and able to work on own initiative

• Excellent verbal communication and active listening skills      

•  

• Duties can be modified at any time by department manager and/or management.

• Client will discuss the role in full at interview stage

Hours 8am-5pm

20 days Holiday plus Bank holidays

Our client is offering the successful candidate performance related bonus after probation period.

Ref: EH-2373

Location: Basildon

Salary: £32k

Key Responsibilities

• Arranging FCL Sea shipments both Import & Export 
• Liaising with suppliers, carriers and overseas offices
• Operate within company general procedures and requirements
• Liaising with overseas offices to arrange shipments 
• Generating invoices per the terms of shipment & costing of files correctly to maximise profitability 
• Generating quotes for any enquiries for customer or overseas offices both Import & Export
• Follow ups on any quotes 
• General day to day customer service and administration 

Knowledge

• Documents required for international (maritime) transport both Import & Export
• Transport regulations
• Good Geographic understanding 
• Local (port) regulations 
• HM Customs regulations 
• CNS, CDS & Destin8, Excel & Word 

Ref: EH-2375

Location: Basildon 

Salary: £25k

Key role attributes required would be:

• Enthusiastic and engaging personality

• Good problem solving skills

• Able to offer support to existing export service team

• A high level of accuracy and attention to detail 

• Customer friendly approach

Ideally candidate will have:

• Excellent level of computer literacy.

• Good understanding of excel would be an advantage

• Familiar with Microsoft Office & Teams

• Experience in container loading / planning would be a benefit

• Self-motivated with willingness to take responsibility & good organisational skills

• Good communication skills both written and verbal

Key Tasks / Responsibilities:

Essential / Everyday

• Process warehouse cargo receipts and enter shipment information into our internal database

• Liaise with the warehouse to clarify any cargo queries, or follow up with expected cargo / late arrival

• Communicate with customers to request relevant shipping documents prior to goods being loaded.

• Ensure all file data is accurate and up to date before handing over for invoicing

Ad Hoc

• Arrange collections via transport department or pallet network

• Assist with rating / invoicing

• Liaise with shipping lines regarding container bookings

• Potential for progression: the right candidate could eventually be given further responsibilities to run their own service or look after key client accounts.

Ref: KG-2379

Location: Tilbury

Salary: £Negotiable 

Role requirements of the successful candidate

• Proven successful track record of at least two years working for a small to medium sized freight forwarder.
• Experience of CNS and Destin8. Our forwarding software is Multi-freight.
• Strong attention to detail.
• Good communication skills and friendly personality.
• Competent using Microsoft Word, Outlook and Excel.
• Strong and dynamic team player.
• Excellent English and Maths skills.

Job responsibilities and tasks:

• Communicating with our various customers, suppliers, and sub-contractors such as shipping lines, hauliers and depots.
• Raising internal files
• Raising Invoices
• Passing supplier invoices and querying where necessary
• Checking vessel arrivals
• Arranging collections and deliveries, making sure to meet customer deadlines.
• Following up after delivery to ensure the customer was happy and find out anything else that we could look after for them.

Ref: KG-2383

Location: Brentwood

Salary: £25-28k

Main Objectives of the position:

Working alongside the Finance Manager you will be required to assist in keeping control over the day to day running of the purchase ledger, which includes processing a high volume of invoices, managing the unbooked purchase invoices and liaising with Managers and Operators to keep the unbooked invoices to a minimum. You will also be responsible in preparing and importing the GBP payment run on a twice monthly basis. You may also be required to assist with the general administrational/finance duties as and when necessary.

Main responsibilities:

• Control all received transport invoices onto operational system within 2 days of receipt
• Book purchase invoices where possible by checking the necessary programs for both full loads and groupage files
• Log and control all unbooked invoices and follow up regularly with operators in order that invoices can be booked
• Request any relevant back up documentation and delivery notes from suppliers
• Liaise with operational staff on a daily basis with any purchase invoices that you are unable to book.
• Prepare a weekly report of all unbooked invoices to send to Department Managers
• Checking and reconciling of statements received from suppliers and requesting copies where applicable
• Preparation of the GBP payment run on a twice monthly basis
• Allocation of GBP payments made in the finance system
• Posting of overhead running cost invoices to finance system

Ref: EH-2386

Location: Woodford Green

Salary: £30k

Duties:

• React to quotations received in a timely manner

• All quotes to be issued via in house system

• When a booking is received based on a quote given, liaise with booking department

• Dealing with both LCL and FCL door-door import/export enquiries 

• On spot quotes

• Refer to companies tariffs for freight and UK haulage, obtaining a spot rate where necessary for larger volumes.

• Answer phone calls from clients and vendors daily, and promptly and reply to any messages received in the mail box

• Follow up quotes given seeking clients feedback on how competitive our rates were.

• Keep a log of client’s feedback 

• Researching for new leads

• Excellent customer service skills

• Must be dynamic, and able to work on own initiative

• Excellent verbal communication and active listening skills      

• Duties can be modified at any time by department manager and/or management.

• Client will discuss the role in full at interview stage

Ref: EH-2391

Location: Witham

Salary: £24-28k+

Our client is now seeking either an experienced customs clerk or a candidate that has worked within the freight forwarding industry that also has knowledge of custom formalities.

Duties will include; 

•          Liaising with operations team;

•          Communicate with customers regarding their customs clearance both on the phone and over email;

•          Monitor both internal and external emails and respond to customers/colleagues when required;

•          Check commercial documentation for accuracy and resolve issues when detected;

•          Use customs systems to complete entries; and 

•          Charge duty/VAT deferment fees to importer prior to cargo being released.

Also the candidate must be willing to learn experience air and sea freight

Ref: SL-2394

Location: Dagenham

Salary: £Negotiable 

Our client, a freight forwarder is looking for a Road Freight Operator to join their office in Dagenham.

Requirements:

• Min two years’ experience in import/export road freight
• Competent in import/export customs procedures
• Knowledge of Bluejay software advantageous
• Computer literate – MS Office and MS Outlook

General duties:

• Import/export of EU road cargo (groupage/full loads/express vehicles)
• Creating files in our freight software
• Processing collection/delivery orders
• Arranging international and domestic transport
• Preparing clearance documentation
• Invoicing files
• Dealing with client/agent queries

Ref: SL-2396

Location: Basildon

Salary: Negotiable

Our client, an International Logistics Company is currently looking for a 'Import Customs Operator' to join their busy and expanding team.

Details of the role are as follows:

• Understand your workload, if looking busy, Supervisor to be advised of at the beginning of your day.

• Check in Client information for any operational notes related to import clearance requirements prior to starting clearance.

• Process entry providing sell rate populated to shipment.  If not, please pass back to operator to obtain.

• If entry instructions are not clear, do not submit the entry to HMC&E and pass back to the operations user.  Submit entry once the operator has given the clear instructions that you requested. It is not your responsibility to chase the customer/sales rep for clearance instructions. (Please ensure when requesting such information its detailed in a clear simplified dialogue)

• Import paperwork verified against shipper / package details.

• FCL Entries to be submitted/prepped to HMC&E 4 days prior to arrival, LCL Entries to be submitted to HMC&E 3 days prior to arrival.

• Late submission of entries (i.e. not manifested, waiting tariff code etc.)  which results in the entry not being submitted 24 business hours from vessel arrival, advise Jamie.

• Once entered and invoiced, use the analysis code “inv-“followed by the user’s code, this will send all relevant docs to the ops user. Once sent, please update the quick note to “Send” and the CCC analysis code.

• System generated e mails to be monitored on daily basis and actioned accordingly same day within your working hours.

• Road Freight clearance only shipments to be worked same day up to 15:30 Dashboard to updated with follow up dates accordingly.

• Import entry claims to be submitted within 24 business hours of being notified.

• Customers, Sales, operations questions to be answered should this be required in timely manner.

Ref: SL-2397

Location: Basildon

Salary: £Negotiable

Our client a leading freight forwarder is now seeking a Trainee Import Clerk to be trained in all aspects of Import Operations.

• The ideal candidate will have at least 3-6 months experience working within the industry either in imports ideally or exports or road freight.
• The successful candidate will need to have the following:-
• Good educational background
• Have good customer service skills
• Good computer skills
• Team player
• Proactive

Ref: SL-2398

Location: Basildon

Salary: Negotiable

• Handling daily import operations ( FCL/LCL )
• Prepare and submitting customs entries Via Chief (Knowledge of what required at least)
• Experience with CNS and Destin8
• FCL knowledge (Our Inhouse software provider)
• Liaising with clients regarding documents, delivery and charges
• Contacting new clients directly about the business & Existing
• Exploring new opportunities for lanes and activities with clients.
• Addressing customer issues effectively and escalate as necessary, ensuring a resolution or follow up.
• Managing key accounts
• Arranging releases, BOL lodgement and payment of charges
• Invoicing jobs