Ref: EH-2373

Location: Basildon

Salary: £32k

Key Responsibilities

• Arranging FCL Sea shipments both Import & Export 
• Liaising with suppliers, carriers and overseas offices
• Operate within company general procedures and requirements
• Liaising with overseas offices to arrange shipments 
• Generating invoices per the terms of shipment & costing of files correctly to maximise profitability 
• Generating quotes for any enquiries for customer or overseas offices both Import & Export
• Follow ups on any quotes 
• General day to day customer service and administration 

Knowledge

• Documents required for international (maritime) transport both Import & Export
• Transport regulations
• Good Geographic understanding 
• Local (port) regulations 
• HM Customs regulations 
• CNS, CDS & Destin8, Excel & Word 

Ref: KG-2379

Location: Tilbury

Salary: £Negotiable 

Role requirements of the successful candidate

• Proven successful track record of at least two years working for a small to medium sized freight forwarder.
• Experience of CNS and Destin8. Our forwarding software is Multi-freight.
• Strong attention to detail.
• Good communication skills and friendly personality.
• Competent using Microsoft Word, Outlook and Excel.
• Strong and dynamic team player.
• Excellent English and Maths skills.

Job responsibilities and tasks:

• Communicating with our various customers, suppliers, and sub-contractors such as shipping lines, hauliers and depots.
• Raising internal files
• Raising Invoices
• Passing supplier invoices and querying where necessary
• Checking vessel arrivals
• Arranging collections and deliveries, making sure to meet customer deadlines.
• Following up after delivery to ensure the customer was happy and find out anything else that we could look after for them.

Ref: EH-2415

Location: Grays

Salary: £25-35k

Ideally experience in export consol 

We are looking for someone who can arrange bookings, collections, quoting agents and customers.

As added experience someone who has arranged consols before. Load planning, making bookings with the shipping lines and hauliers.

We are looking for someone who is personable, warm and friendly, but of course able to keep that level of professionalism.

Someone who is confident enough to pick up the phone and speak with customers, agents, suppliers and who is well presented on emails also.

This is going to be a fast paced trade lane, which will be somewhat demanding in terms of response times. And so we need someone who is easily organised, and with some training, able to manage their own work load daily. 

They will be joining a busy team of 6 ladies, as well as support staff overseas who take care of our data entry.

They will be working closely with our sales team, as well as our transport team to arrange collections.

Ref: EH-2417

Location: Basildon

Salary: £30-35k

Our client, a freight forwarder is looking for a Customer Service/Key Accounts to join their office in Basildon.

Due to recent development and growth of business over the past months, We are seeking an experienced candidate to join the team at our Basildon office.

Role would suit a person with some experience of shipping procedures looking to progress and take ownership and responsibility and develop their skill set.

Person required would be an enthusiastic and adaptable individual willing to become involved in our focused operation.

Key role attributes required would be:

• Enthusiastic and engaging personality

• Good problem solving skills

• Able to offer support to existing customer service team

• A high level of accuracy and attention to detail 

• Customer friendly approach

Ideally candidate will have:

• Excellent level of computer literacy

• Good understanding of MS Excel is required. 

• Familiar with Microsoft Office & Teams

• Experience in Imports and Cross Trade services from China & Far East would be beneficial 

• Self-motivated with willingness to take responsibility & good organisational skills

• Good communication skills both written and verbal

Key Tasks / Responsibilities:

Essential / Everyday

• Creating Load Plans and providing instruction to our partner agents in China, advising which orders to load based on customer approval, price factors and space availability.

• Work closely with the rest of the customer service team to identify any shipments with special requirements, quotations etc. and ensure any customer requests are adhered to.

• Communicate with customers as and when required, send updates on availability, and answer any email queries relating to shipments.

• Completing weekly reports for specific Key customers as required

• Checking / monitoring vessel availability and rate options with shipping lines and 3rd party agents 

Ad Hoc

• Quoting customers 

• Special projects as assigned by the Directors.

• Potential for progression: the right candidate could eventually be given further responsibilities to look after key client accounts, and to involve themselves with sales & commercial development. This could lead to opportunities for attending Trade Fairs and client visits.

Role would suit someone with previous operations / admin experience who is now looking to be developed and grow within an existing team structure. There will be ample opportunity for progression to a candidate with a good attitude and commitment to developing their role within the business.

Ref: EH-2418

Location: Basildon

Our client is now seeking a part time Inside Sales person to work  within out FCL department.

The role is for 25 hours per week (FTE 0.67) but could be worked either 3 full days a week or from 9.30am – 2.30pm Monday to Friday, so would be ideal for someone trying to fit a job around school hours. 

The salary is negotiable and dependant upon experience but circa £28k pro rata (£19k 25 hours). Salary information is not to be shared with candidates or put on any adverts.

The FCL department is a small, but perfectly formed, team, looking for the ideal candidate. 

BASIC FUNCTION

• Manage Internal Sales enquiries for FCL Ocean Freight, providing Client quotations.

• Follow up client quotations, promoting booking/s, inducing feedback relating to their rating and service opinion.

• Feedback Client responses and provide input regarding Department strategy.

• Work with Carriers to provide competitive and commercially viable service offerings for new and existing customers.

• Negotiate buying rates for both spot rates and longer term offers, maximizing profit to achieve GP objectives.

• Maintain and develop relationships with Client and Carrier contacts to facilitate negotiation.

• Achieve specified shipment booking, revenue, and Department objectives.

• Ensure proper and timely handover of Sales Order Processes, customer contract agreements and relevant details to all operations.

• Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager.

WORKING RELATIONSHIPS (Internal)

Reports to Paul Squires, FCL Manager, FCL Department

Responsible for Manage Internal Sales enquiries for FCL Ocean Freight, providing Client quotations.

Working Relationships All internal departments, staff at all levels, external relationships with clients. 

EXPERIENCE REQUIRED

Experience Relevant Customer Service experience gained within the shipping industry, preferably FCL.

Computer Knowledge Intermediate MS Office 365 knowledge, CRM Software knowledge

PEOPLE 

1. There are no managerial responsibilities for this role

CUSTOMER SERVICE

1. Minimum of 5 years in a customer facing role

2. Experience corresponding with customers at all levels using a variety of communication means incl email, telephone, Microsoft Teams etc

3. Solution focused, always providing the customer with excellent service levels.

4. Negotiation skills

5. Ability to build, manage and maintain customer relationships

FINANCIAL

1. Ability to be able to lead negotiation conversations with the customer

2. Ability to be able to negotiate buying rates for both spot rates and longer term offers, maximizing profit to achieve GP objectives.

3. Knowledge of sales order processes and customer contract agreements

BUSINESS STRATEGY 

1. Knowledge of business operations and company objectives

Ref: EH-2420

Location: Basildon

Salary: £30k

We will provide training in many aspects of the shipping industry and customer service skills and are looking to employ for the long term. The Role will encompass various tasks within the company, working within our existing structure.

Main duties include:- data input of customer shipments, processing documents received from our Chinese agents, invoicing and daily liaison with our US office and the customers themselves. You will also be required to devise loading plans for our customer’s cargo which will determine what is to be shipped, when and where. We will be looking to develop the candidate(s) with time to hopefully progress them to a more senior level with additional responsibilities and challenges. The work we do is varied and interesting and employees have the opportunity to develop and grow.

Key role attributes required would be:

• Minimum 3 years’ experience in Freight Forwarding (Sea Freight)

• A high level of accuracy and attention to detail

• Must be proficient in Microsoft Excel, and other MS programs.

• Must have excellent communication skills, both written and verbal

• Experience in Sales / Customer Service beneficial but not essential.

Ideally candidate will:

· Be a team player

· Be self-motivated with willingness to take responsibility & develop within the company

· Have good organisational skills, and be able to prioritise

Role is based at our Basildon office, regular working hours 9.00 to 17.00. 

20 Days Annual Leave, smart but casual dress code. Please provide full CV with a brief description of your key attributes and why you feel you can fill this role.

Ref: SL-2422

Location: Maldon

Salary: £Negotiable

Main duties: 

* Handling imports and exports to and from Europe, from groupage shipments, part / full loads and express vans 

* Liaising with customers and suppliers daily, ensuring shipments are running according to schedules 

* Liaising closely with our customs dept. ensuring paperwork is accurate and clear instructions provided. Once received, supplying the customs paperwork to the relevant parties 

* Good telephone manner and customer service skills is imperative 

* Spot quoting customers for shipment requests 

* Booking the orders on the system and booking with the suppliers 

* Invoicing/supplier invoice passing 

* Brokering experience within road freight advantageous 

Ref: SL-2424

Location: Dagenham

Salary: £30k

Requirements:

• Experience within a freight forwarding environment essential

• Comprehensive knowledge of customs procedures and principles

• Experience with Sequoia software advantageous 

General duties:

• Preparation and completion of customs entries for import and export 

• Dealing with entry queries – commodity codes, duty rates, licences and documentation requirements etc

• Calculation of Duty and VAT rates per consignment

• Processing duty reclaims

• Maintaining compliance with current and evolving customs legislation

Ref: EH-2428

Location: Witham

Salary: £30k

- Import & Export Entries (groupage /full loads)

- Dealing with Port Heath / other gov depts..

- Bonding containers from Port to our Warehouse.

- ETSF / Bonded Warehouse Experience 

- Able to Manage work to time deadline

- Able to use Destin8 CNS and NCTS.

- Ncts Movements

- Able to classify goods.

- Devan containers on Destin8 / outgate / release shipments to a veh reg.

- CVEDs And CEDS on the Traces System.

Ref: AJ-2434

Location: Stanford-Le-Hope

Salary: £28k

• Coordination of Import/Export Shipments 
• General duties related with Imports/exports , shipping and freight forwarding
• Import/Export  Customs Clearance via CDS using our inhouse software (Multifreight/Multished)
• Producing timely shipping documentation through our Freight Management Systems 
• Use of initiative to identify and follow up opportunities with prospective customers
• Use our Freight Management System as well as other Microsoft software such as Outlook/Word & Excel to a good degree of accuracy
• Work closely with your supervisor to achieve team objectives
• Contribute to the team performance by sharing and implementing Best Practise Ideas.

Ref: EH-2438

Location: Basildon

Salary: £30-38k

Key focus areas:- 

• Update PRC sailing schedule form correctly

• Check sailing schedules are uploaded correctly in Phoenix

• Make bookings with shipping line

• Book in container loading / haulage with warehouse

• Transfer cargo from outer warehouses to loading warehouse

• Submit provisional DGNs to shipping line

• Submit final DGNs to shipping line

• Submit VGM

• Associate UCRs to MUCR / Close MUCR

• Tell carrier the MUCR

• Load planning

• Submit load plan 

• Finalize final load plan

• Submit MBL instructions

• Prepare / check container settlement

• Ensure pre alert docs sent in good time

• File Closing 

• Monitor EMT dashboard on a daily basis

• Liaise with sales & customers to fill low volume containers

Ref: EH-2439

Location: Basildon

Salary: £30-35k

This role is primarily Exports, but will require knowledge of Cross-Trade Shipments and EU Road Freight.

- Full comprehensive knowledge of Incoterms

- Liaising with overseas agents/shipping lines, negotiating rates and quoting customers

- Understanding how to put quotations together

- Good experience of working with and speaking with agents/freight companies, etc

- Managing booking in, invoicing, preparing docs such as BL, EUR1, COO, CIPL etc

- Customs Clearance working knowledge, based on CDS, CNS, Destin8 and experience in raising Entries for both Imp/Exp

- Experience in LCL/FCL Sea Freight, Airfreight, Road Freight and Courier

- Being able to act as Key Account Manager for certain Customers and able to liase with customers on all shipments

- Being able to engage with a wide variety of Hauliers to negotiate competitive rates

- Being able to report and manage job counts/profits/job targets

Ref: EH-2440

Location: Basildon

Salary: £20-35k

The role is for primarily Exports at the moment, but Operator will be required to work on Import Air/Sea, Exports, Cross-trade, EU Road Freight

- Converting quotes into shipments

- Liasing with Agents/Hauliers to make bookings and ensure shipment runs smoothly

- Booking in, preparing docs such as BL, EUR1, COO, CIPL etc, along with sending NOAs/Pre-Alerts etc

- Tracking via Destin8/CNS and online for Air freight etc

- Arranging Collections/Deliveries

- Rating / Billing Out

- Working knowledge of Customs

- 2+ Years experience in Operations

- Some experience of putting quotations together

Ref: EH-2442

Location: Basildon

Salary: £15-35k

Our client is now seeking an inside sales candidate the client is happy to train but knowledge of Freight Forwarding would be beneficial 

Operations would need a level of Freight Experience but again dependent on the candidate we could train. 

Ref: EH-2443

Location: Basildon

Salary: £40-50k

Ref: EH-2443

Location: Basildon

Salary: £40-50k

Key duties and responsibilities: 

• Continuously improve service efficiency across all 3PL operations.

• Implement best practices and streamline processes to enhance operational performance.

• Identify and integrate industry trends to develop and innovate the 3PL product.

• Work on new commercial opportunities to expand the 3PL product offering.

• Ensure clients are highly satisfied with the level of service and solutions provided.

• Act as a key point of contact for client feedback and implement necessary improvements.

• Identify, Follow up and oversee the smooth transition of new business, ensuring alignment with company standards and client expectations.

• Provide subject matter expertise and support to the team on 3PL service offering.

• Review, Mentor, motivate, and engage the 3PL team to achieve high performance.

• Facilitate professional development opportunities for team members.

• Work closely with the IT Department to integrate client systems seamlessly.

• Liaise with the Branch Managers and other senior management to align business goals.

• Provide practical support in client preparations for solution development.

• Analyse operational data to identify areas for improvement and implement corrective plans.

• Manage relationships with current 3PL agents and ensure they meet company standards worldwide.

• Profit and Loss Responsibility.

• Manage the financial performance of the 3PL product, ensuring profitability and cost efficiency.

Ref: EH-2444

Location: Basildon

Salary: £25k

• Inbox - Daily management of department specific mailboxes, including responding to queries, processing of amendment requests, and escalating where necessary.

• File Log management and prioritization– checking for weekly loadings and doc deadlines

• Load Planning Sheets – Overseeing BL production by PRC, updating with any country specific requirements and adding of file numbers.

• Rate checking – ensure that they are correct and are consistent with terms. 

• Bill of Laden – Lead on corresponding with regards to BL’s. Corresponding with Operator regarding BL’s, ensure shipping instructions/commercial invoices have been received / sent to PRC

• Country Specific Requirements - Fully competent and knowledgeable with regards to company specific requirements. 

• Dashboard – Check daily. Bill of Lading sent at Risk – and check that all BLs with COB are sent. Investigate reason if not sent and rectify.

• Posting - Arrange posting of Original BLs when available to shippers where this has been requested.

• Customs – submitting export entries where necessary using our inhouse software, associating UCR’s and creating & shutting MUCR’s. Ensuring MUCR’s are clear for progess.

• Maintaining communication with colleague, adhere to internal processes to ensure smooth running of the Document Control functions.

Ref: AJ-2446

Location: Tilbury 

Salary: £Negotiable

Job responsibilities and tasks:

• Day-to-day, you will be part of a team and will arrange an array of import clearances for key clients, processing promptly to ensure a high level of service.

• Communicating with our various customers, suppliers, and sub-contractors to obtain and provide required information to process customs clearances accurately and compliantly within HMRC’s guidelines. 

• Offering customers guidance on importing their goods into the UK, I.e. commodity codes, customs procedure guidance and general requirements for importing products into the UK market.   

• Ensuring to work to the standard set out by being part of an AEO accredited Freight Forwarder. 

• Raising Invoices (Including Duty/VAT invoices). Where required, offering manual calculations of taxes to customers for their understanding of costs incurred from HMRC. 

Ref: SL-2447

Location: Tilbury 

Salary: £32k

Duties will include:

• Achievement of written objectives as agreed with the Agency Manager.

• Carrying out the instructions of ship’s Masters, Owners and Principals within the bounds of normal agency practice. Visiting vessels in port under the control of the Department. 

• Provide professional advice and support to existing and potential customers.

• Ensure compliance with all appropriate legislation and regulations governing the movement of cargo and the documentation relevant to it.

• Maintain high standards of professional and technical knowledge through training, teamwork, and an awareness of market developments. 

• Maintain close working ties with customers and provide advice to management, via regular operations meetings, on any action needed.

• Comply with the Company’s trading standards and conditions, including agreed accounting and credit control processes.

• Assist in the general management and administration of the Company or department through the prompt and efficient processing of invoices, paperwork, filing, and the resolution of any claims and/or enquiries.

• Promptly report any Health & Safety concerns that you may have to your Branch Manager or Operations Supervisor.

• Take appropriate action on any Health & Safety issues reported with due regard to the urgency and risk presented ensuring compliance with the Company’s Health & Safety policy.

• Comply with the Company’s information systems and management systems policies.

• Other duties as may reasonably be required of you by the management of the Company.

Ref: EH-2453

Location: Basildon

Salary: £28k

• Ideal entry level position into Logistics/Freight sales

• Dealing with client quotation requests in timely manner 

• Negotiation of rates with suppliers and provisioning of costs

• Providing leads to external sales 

• Quote follow up with clients to negotiate rates to secure bookings 

• Work closely with external sales and commercial teams to develop business 

Ref: AJ-2455

Location: Basildon

Salary: £30-35k

Responsibilities (not limited to):

Handling Import LCL Consolidations from start to finish

Handling some FCL Imports

Liaising with clients and overseas agents

Maximizing the file and clients potential

Helping the company to develop import services

Answering phone calls & emails 

The candidate:

Experience of at least 1 year in Import LCL Consolidation

Reliable

Excellent organisational skills, administrative skills & telephone manner

Able to work under pressure

Attention to detail

Keeping to deadlines

Able to work independently & as part of a team

Fast learner, accurate and able to prioritize workload

Good time keeping

Pro-active

Ref: AJ-2461

Location: Maldon

Salary: £24k

Required skills:

• Microsoft office skills, especially Word and Outlook.

• Strong communication skills, both written and verbal.

• Experience working within a similar role previously.

• Good attention to detail.

• Team player.

Responsibilities:

• Liaising with hauliers for collection costs.

• Monitoring shared mailbox.

• Speaking on the phone to clients and hauliers.

• Liaising with operations regarding available container space.

• Arranging bookings, issuing booking confirmations to clients along with sending trucker notes to hauliers.

• Communication with overseas agents regarding HAZ acceptance.

• Assisting both hauliers and clients with any collection queries/issues.

Ref: EH-2462

Location: Basildon

Salary: £35-40k

Key role attributes required would be:

• Good knowledge of Export shipping procedures

• A high level of accuracy and attention to detail

• Strong communication with customers

• Ability to negotiate with suppliers

• Ocean and Transport experience

• Supervisor / Team Leader Experience

Ideally candidate will have:

• Prior experience in Freight Forwarding / Shipping environment

• Good level of computer literacy

• Assertive, able to motivate team members

• Very Organised with willingness to take responsibility for own workload

• Good communication skills both written and verbal

• Salary will be negotiable dependent on skills and experience

Ref: EH-2468

Location: Basildon

Salary: Negotiable

Key duties and responsibilities:

• Manage the daily road operations (UK & European) for all Basildon clients.

• Coordinate and manage the scheduling and dispatch of the fleet along with developing and mentoring the transport team

• To respond to any clients in a timely and professional manner.

• Ensure high standards of customer service are maintained, addressing any issues or complaints promptly and effectively.

• Manage all Road suppliers, looking for quality service levels at a competitive cost.

• Weekly/Monthly reporting to BM for the road department.

• Implement cost- effective strategies for fleet utilisation and fuel savings

• Close coordination and communication with Warehouse Manager regarding truck arrivals/departures at Basildon using current booking in procedures.

• Lead, motivate, and manage a small team of drivers and office staff

• Manage the transport budget, ensuring cost control and financial efficiency

Person Specification:

• Proven experience in transport management – 3-5 years

• CPC qualification would be advantageous

• Strong and detailed knowledge of transport regulations and compliance

• Ability to work under pressure, managing multiple tasks and projects simultaneously, whilst also supporting other parts of the operation.

• Excellent customer service skills.

• Computer literate, Microsoft office applications.

• Committed and able to deal with challenging scenarios.

• Flexibility in the workplace.

• Supportive of an evolving workplace.

• Proactive in actions and communications.

• Able to work in a fast paced environment, working to tight deadlines.

• Excellent communication and interpersonal skills

Ref: AJ-2470

Location: Rainham

Salary: £20-35k

Candidates must have the following criteria.

• Must have ocean import experience and the candidate will be also dealing some exports but training will be given.

• Please make sure all candidates are aware that this is a new department.

• They will also be doing some inside sales at first, but the role is predominantly operations.

• They will also be taking over key accounts.

• Be proactive

• Willingness to learn 

• Good telephone Manner

• Good IT skills

Ref: EH-2474

Location: Basildon

Salary: Negotiable

• Manage Internal Sales enquiries for FCL Ocean Freight, providing Client quotations.

• Follow up client quotations, promoting booking/s, inducing feedback relating to Shipco rating and service opinion.

• Feedback Client responses and provide input regarding Department strategy.

• Work with Carriers to provide competitive and commercially viable service offerings for new and existing customers.

• Negotiate buying rates for both spot rates and longer term offers, maximizing profit to achieve GP objectives.

• Maintain and develop relationships with Client and Carrier contacts to facilitate negotiation.

• Achieve specified shipment booking, revenue, and Department objectives.

• Ensure proper and timely handover of Sales Order Processes, customer contract agreements and relevant details to all operations.

• Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager.

Ref: SL-2478

Location: Grays

Salary: £23k

Import LCL deliveries.

Quoting customers, invoicing customers.

Booking deliveries of shipments on our service with our pool of chosen hauliers / suppliers

Arranging loads on our own vehicles

This is a customer service heavy role and so we want someone who is personable, with a good sense of humour that can build relationships with customers and suppliers, whilst of course remaining as professional as the customer and situation needs. 

Ref: EH-2487

Location: Basildon

Our client an international freight forwarder is now seeking an inside sales clerk

Areas of Responsibility 

The Inside Sales Clerk is responsible for the day to day tasks involved with pricing Import and Export LCL quotes, and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.

Key focus areas:-

• Quote Follow up - Follow up for quotes over 5cbm and target lanes on the phone. Under 5cbm to be emailed for follow up. Follow up to be undertaken and reported within 24 hours of quoting. 

• Load Plans – Open daily and identify the containers loading in 48-72 hours and note the destinations to be targeted that week. Any containers that require CBM, enquires from clients will need to be identified to ascertain if they are ready to move and a target rate. 

• Quotes – Quotes 10cbm+, or new/unrecognised accounts to be contacted prior to quoting to obtain further information  

• Secured bookings – Secured bookings to be sent to the customer service team with all required information necessary. 

• New Log-in Accounts - Ring “New Log In” accounts to identify potential business and qualify the account suitability for access

• KPI - Minimum of 1 “sales” call per day in addition to follow up calls. Call to be logged in company CRM, along with pipeline, sales lead and any relevant material. 

• Field Sales - Assist Field sales with direct leads, possible client visits as/when required. 

• Calls - Answer phone calls from clients and vendors daily, and promptly return calls for any messages left in voicemail. 

• Claims - Ensure that all intent to claims are forwarded to the Claims Department within 24 hours.

Ref: EH-2489

Location: Langford

Salary: £23.5k - 25k

As a Trainee Customs Process Administrator, you will learn to be responsible for processing client data, all acquired data including shipping, and following & applying customs and excise duties and procedures as appropriate. This is all with a variety of systems in a fast-paced environment so a keen eye to detail is essential and someone who takes pride in their work is a must. Every transaction has the potential to make huge savings for our clients and that is what we build our reputation on.

Learn basic Customs Import formalities and procedures using SCDP (Special Customs Declaration Procedures)

Learn how to operate Duty Management computer systems

Assist with the day-to-day management of duty management accounts ensuring they are operated according to their authorisation and specific SOP.

Assist with Customs warehouse removals, ensuring they are processed accordingly, within a compliant time frame and stock records are kept up to date.

General office administration (E.g. filing/ record keeping)

On Going Liaison with HMRC/Clients/ Suppliers

Ref: EH-2490

Location: Langford 

Salary: £35-38k

As a Team Leader, you will be responsible of the day-to-day management of the data processing team, ensure timely clearance of import and export shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required plus manage all customer invoicing and any compliance issues.

To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.

Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.

Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.

Manage calls with clients, resolving issues/queries promptly.

Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.

Provide cover to support absence of other team leaders, team members and Operations Manager.

Responsible for issuing and dividing the daily tasks to the team.

Mentoring and cross training in all accounts

Complete all monthly procedures for Customers/ Management.

Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.

Assist with maintaining the Rota for out of hours cover.

Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.

Carrying out effective 1-2-1 meetings and appraisals with the team

100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.

Stay abreast of changes in import and/or export laws.

Request or compile necessary documentation to support your team.

Advise customers on Customs-related matters.

Confer with officials in various agencies to facilitate clearance of goods through Customs.

Ensure the team are updating and maintaining eUCR Lists regularly.

Out of hours working as an when required.

Participate in any project teams for client work, or process and other change improvements.

Ref: EH-2492

Location: Witham

Our client is now seeking a Business Development Manager to join our client who are a known freight forwarder who operate across the whole of the UK.

You will be responsible for supporting the growth of the business by sourcing new regular trading and profitable freight customers, as well looking for customers with customs requirements.

Requirements:

• Previous experience of working in a Business Development sales role minimum 5 years within a Freight Forwarding Organisation is essential with a proven track record of success in selling Sea freight is a must.
• The client is open to the candidates location i.e. South/South East  would be preferable, but would still consider candidates that are based in other areas of the UK.
• Good understanding of transport and Worldwide logistics
• Strong resilience and positivity particularly in challenging situations
• Outstanding customer service skills
• Strong negotiation skills
• The ability to develop and build strong and personable relationships over the phone and in person with a broad range of individuals
• The ability to work in a fast-paced environment and be a strong team player
• The ability to keep self-motivated
• High attention to detail
• Accountability to yourself and others
• Analytical and ambitious
• High IT literacy skills

Ref: EH-2493

Location: Witham

Salary: £28k

The role will include:

• Heavy Manual Handling – Unpacking Handball Containers
• Working within our WMS management system, including receiving, picking, packing, preparing orders for dispatch, scanning goods into / out of stock system.
• Working efficiently, following an agreed processes to a high level of speed and accuracy.
• Planning of workload.
• The opportunity to develop new business, accounts, finding solutions for client’s requirements.
• Manual lifting of goods – unloading & loading.
• Adhere to all health & safety regulations.
• Hours 06.30 – 16.30.

Overtime paid and weekend work available.

Counterbalance & Reach Fork lift licence would be preferable and will further support your application.

Ref: AJ-2494

Location: Stanford-Le-Hope

Salary: £27-35k

• Independently arranging administrative and operational activities on the basis of recorded instructions and/or known agreements.
• Independently ensuring financial processing from start to finish.
• Independently preparing and completing import and export files with all associated (customs) documents required for correct, complete and efficient processing of the files.
• Independently accepting, overseeing and handling shipments according to the arrangements agreed with customers.
• Ensuring the timely and correct preparation (forwarding) of papers, documents and information.
• Issuing instructions to colleagues and carriers by reference to the cargo documentation.
• Independently checking tariff headings for customs duties, agricultural levies, VAT and similar.
• Applicants should have a good working knowledge of the UK Tariff and be able to classify a wide range of goods, particularly in the food sector. 
• Experience in using CNS & Destin8 essential, knowledge of IPAFFS and NCTS desirable

Ref: AJ-2497

Location: Woodford Green

Salary: £Negotiable

Key Responsibilities

1. Operations:

o Learn and manage processes using Multifreight software.

o Understand and manage export/recycling and forwarding operations.

o Maintain and develop client relationships.

o Oversee job initiation, billing, and file closure.

o Import & Export Customs clearance.

o Import & Export Documentation

2. Commercial Activities:

o Act as a liaison between different operational desks.

o Assist in sourcing rates, quotations and negotiations.

o Help secure new business and maintain current client relationships.

Ref: AJ-2498

Location: Woodford Green

Salary: £Negotiable 

Commercial Desk

- Serve as a liaison between the Forwarding and Export/Recycling Desks within the commercial team.

- Assist with quotations and rate negotiations, including sourcing rates from suppliers.

- Help maintain and develop business with the current client base and assist in securing new business.

Cargowise

• Collaborate with the Forwarding and Export/Recycling Desks to transition and integrate into Cargowise, providing support as needed.

• Identify potential benefits of Cargowise for the company, including cargo reports, load plans, cut-off dates, direct links with shipping lines, VGM submission, documentation, and quotations.

• Identify potential benefits of Cargowise for clients, including tracking/status reports and booking.

Forwarding Desk

• Gain a comprehensive understanding of processes and procedures for all transport modes (Air, Land, Sea) using Multifreight, from job initiation to billing and file closure.

• Develop a thorough understanding of clients' business profiles.

• Stay informed about all active suppliers and overseas agents.

• Take eventual ownership of client relationships & operations.

Export/Recycling Desk

• Gain a comprehensive understanding of processes and procedures for all transport modes (Air, Land, Sea) using Multifreight, from job initiation to billing and file closure.

• Develop a thorough understanding of clients' business profiles.

• Stay informed about all active suppliers and overseas agents.

• Take eventual ownership of client relationships & operations.

Ref: AJ-2500

Location: Stanford-Le-Hope

Salary: £25-35k

• Monitor mailbox and make sure everything is replied to / actioned in a timely manner.

• Participate in all day to day bookings / administration activities including, actioning emails, speaking to customers, distributing emails to correct people.

• Assist with effective liaison, support and assistance between bookings/administration department and customers / rest of company.

• Assist in checking rate confirmations, rating jobs and sending invoices.

• Participate in basic administration jobs such as answering telephone calls, data input & arranging meetings.

• Liaise with support teams to solve any IT or system issues that affect your team. 

Must have –

• Strong IT skills -  knowledge in Microsoft Office & Excel.

• Experience in an office environment.

• Be willing to learn new software.

• Excellent written and verbal communication skills.

Ref: EH-2502

Location: Grays

Salary: £22-24k

The role will include; 

• Data entry and filing 

• Completing shipping documentation 

• Creating and maintaining spreadsheets 

• Writing up customer quotations for sales team

• General administration 

• Customer service 

• Being a point of call for customers calling in, passing call on to the relevant person